These general delivery terms apply to gift certificate orders via

The gift certificate can be used at all hotels owned and managed by Guldsmeden Hotels. sends the purchased gift certificates to the e-mail address specified at the time of purchase when payment has been registered in the system. The recipient receives the gift certificate as a PDF file.

The payment is at the time of ordering.

The gift certificate is valid until the date issued on the gift certificate and may only be redeemed during its validity period. The gift certificate cannot be used after the expiry date and any remaining balance will be removed and the gift certificate will become invalid and will no longer be available for use.

The buyer has the right to cancel the purchase of a gift card within 14 days of payment, in that case the full amount will be returned, unless the gift card has already been taken into use. The 14 days right of withdrawal will be applicable from the day of receiving the gift card.

Gift certificate will not be replaced if the validity period has expired or if the gift certificate has been lost or stolen. is not responsible for unauthorized use of the gift certificate.

The gift certificate is not redeemable for cash.

No credit or change will be given on the unused portion of the Voucher.

The gift certificate is not personal and are freely transferable to a third party. is not liable for damages or delays due to force majeure (i.e., a strike, lockout, or communication disruption).

When purchasing a gift certificate, your personal information will be handled with the utmost care and for as long as necessary to enable the use of the gift certificate. reserves that the terms and conditions can be amended at any time and shall be binding on the customer.

Before ordering, the customer must read and approve the current ordering and delivery terms.

The gift certificate must be presented at the time of use. You may present the gift certificate from your device or have a printed version upon check in.

For any queries, contact our customer service:


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