Terms & Conditions

The following terms and conditions apply to all purchases placed through guldsmedenhotels.com as well as purchases placed at Guldsmeden hotels locations that include:

  • Bryggen Guldsmeden, Gullfossgade 4, 2300 København S, Danmark (CVR nr. 39009684)
  • Axel Guldsmeden, Colbjørnsensgade 14, 1652 København V, Danmark (CVR nr. 29842361)
  • Babette Guldsmeden, Bredgade 78, 1280 København K, Danmark (CVR nr. 35386238)
  • Manon les Suites, Gyldenløvesgade 19, 1600 København V, Danmark (CVR nr. 37842265)
  • 66 Guldsmeden, Vesterbrogade 66, 1620 København, Danmark (CVR nr. 26262089)
  • Oslo Guldsmeden, Parkveien 78, 0254 Oslo, Norge (ORG nr. 995 476 932)
  • Lulu Guldsmeden, Potsdamer Straße 671 10785 Berlin, Germany (HRB 112152)
  • Villa Libellule, 6 Rue Isola, 06500 Menton, France (SIREN nr. 51501384500018)
  • Hotel Guldsmeden.com ApS, Gullfossgade 4, 2300 København S, Danmark (CVR nr. 32562493)

1. Payment

Payment is settled in the currency of the country in which your stay at a Guldsmeden hotel is located. This means that payment is settled for a Guldsmeden hotel as follows:

  • Denmark, payment is made in DKK
  • Norway, payment is made in NOK
  • Germany, payment is made in EUR
  • France, payment is made in EUR, etc.

1.1 Booking reservation with credit- or debit card

Guldsmeden Hotels reserves the right to pre-authorize your credit or debit card prior to your arrival. The amount will not be charged to your credit or debit card unless you book a “non-refundable stay”. Your credit or debit card is used solely as a guarantee for the booking.

If you use a debit card, the bank may reserve the amount for up to 30 days. If you would like the amount released before the end of the 30 days, please contact the hotel directly with your reservation number and we will help release the money. However, Guldsmeden Hotels can only inform your bank of the desire to release the reserved amount through the payment provider. It is the bank’s decision to cancel the reserved amount.

Debit cards include Visa Electron, Maestro and MasterCard Direct.

1.2 Presentation of ID card

The first and surname on the reservation must match the guest’s ID card and credit or debit card, which must be presented upon request at check-in

2. Cancellation of reservation

A booking with Guldsmeden Hotels is binding ones confirmed, and you have received a booking reference. Confirmation can be given verbally, in writing or via our booking system. When you book your stay, you must provide your email address in order to receive your booking confirmation.

It is possible to cancel your booking in accordance with the confirmation sent at the time of booking without additional fees or costs for the cancellation. This does not apply to ”non-refundable stays”.

If you wish to cancel a booking within the deadline, please contact the reception at the booked hotel, who will help with your cancellation. If the cancellation deadlines have been exceeded, a fee will be charged according to the booking conditions stated in the booking confirmation.

In the event of a ”no-show”, Guldsmeden Hotels reserves the right to charge the first night to the card provided. Subsequent nights associated with the no-show booking will be cancelled. Remember to cancel or change your booking before the deadline to avoid a fee.

2.1 Spa & Restaurant reservations

Prepaid spa access and table reservations in a Guldsmeden Hotels restaurant can be cancelled up to 24 hours before arrival. In case of no-show or late cancellation, the customer cannot claim a refund.

3. Return of goods and costs

If you have purchased a physical item at one of the Guldsmeden Hotels and you find yourself regretting the purchase of the item, you must send or hand over the item to the place where you purchased it without undue delay and no later than 14 days after you have notified us hereof.

Items cannot be sent as cash on delivery or without delivery distribution. You must pay for the return of the item yourself.

We reserve the right to refuse the return of items, i.e. so your right of withdrawal is waived, if you have broken the seal or packaging of the purchased item.

4. If a purchased item is defect

The Danish Sales Act applies if you buy a product and there is a defect in the purchased product. A defect is, for example, a material or manufacturing defect or incorrect information about what you have purchased. Normal wear and tear or self-inflicted damage is not considered a defect.

If you have a defect product, you must inform us hereof within a reasonable time after you discovered the defect. If you contact us within 2 months after you have discovered the defect, your complaint will always be considered timely, provided that you make a complaint before the expiry of the two-year complaint period.

We kindly ask you to provide as much detail as possible about the problem/defect, and, if necessary, send pictures of the defect. Please contact the reception where you purchased the product.

5. Complaints

It is important to us that you are satisfied with your stay. Should any problems or deficiencies arise during your stay, feel free to contact the Hotel reception, who will help clarify any deficiencies or misunderstandings, and be of help.

If we cannot come to an understanding, you have the following complaints options: You can contact the Danish Complaints Board for Hotels, Restaurants and Tourism via www.hrt-ankenaevn.dk or via europa.eu/.

6. Other Terms

6.1 Gift Voucher

A Guldsmeden Hotels gift voucher is valid at all Guldsmeden hotels located in Copenhagen, Berlin and Oslo. Gift vouchers can be used as payment for a stay, a product or a visit to one of our restaurants at Bryggen Guldsmeden, Axel Guldsmeden and Manon les Suites.

The full amount of the gift voucher must be used in a single transaction and cannot be exchanged for cash value.

Gift vouchers cannot be used for online prepayment. Instead, the voucher must be brought to the hotel reception and presented at check-in.

Please note that gift vouchers cannot be used for stays at Eyja Guldsmeden, John & Will Silo-Hotel, or Chapung Sebali in Bali, Indonesia.

Gift vouchers purchased through Guldsmeden Hotels are not digital/electronic gift vouchers and are therefore not subject to the rules for electronic gift vouchers.

6.2 Your Stay

Prices and general terms and conditions on the website apply only to individual reservations. All prices are stated per room, per night, including service and VAT (VAT rate depends on the country in which the booked hotel is located). Please note that certain offers cannot be cancelled, refunded or changed.

When changing reservations, Guldsmeden Hotels reserves the right to adjust prices. Reservations cannot be transferred to other hotels.

When booking more than 5 rooms in the same period, the booking is considered a group booking. This may result in changes to prices and conditions.

If a hotel is overbooked, Guldsmeden Hotels reserves the right to send the guest to another hotel of at least the same hotel category and quality.

6.3 Check-in and check-out

Prices and general terms and conditions on the website apply only to individual reservations. All prices are stated per room, per night, including service and VAT (VAT rate depends on the country in which the booked hotel is located). Please note that certain offers cannot be cancelled, refunded or changed.

When changing reservations, Guldsmeden Hotels reserves the right to adjust prices. Reservations cannot be transferred to other hotels.

When booking more than 5 rooms in the same period, the booking is considered a group booking. This may result in changes to prices and conditions. The hotel will send a group contract that must be signed to confirm the reservation.

If a hotel is overbooked, Guldsmeden Hotels reserves the right to send the guest to another hotel of at least the same hotel category and quality.

6.4 Guests under 18 years of age

Guests under the age of 18 must always be accompanied by an adult during the stay at the hotel

6.5 Card fees

Please note that fees may be charged when paying with certain credit and debit cards.

6.6 Regarding events

Tickets purchased for events are only refunded in the event of cancellation. Refunds will be made to the payment card used for purchase. Please note that ticket fees and any shipping costs are not refundable.

6.7 Lost items, valuables, vandalism etc

Selected hotels offer the option of storing your luggage in a locked luggage room. Do not leave luggage or valuables unattended in the lobby or other public areas of the hotel when checking in or out, when having breakfast, or when waiting for a taxi. For security reasons, the hotel is not obliged to store items of great value or items that may endanger the safety of our hotel staff and guests. The hotel is not fully responsible for belongings stored in your hotel room, lockers and luggage room.

Valuables and/or luggage left or forgotten in rooms and/or hotel areas will be stored for 30 days after departure. Items can be returned for a handling fee of DKK 100,00, plus shipping costs.

Guldsmeden Hotels cannot be held responsible for vandalism or theft of/in any parked vehicle on the hotel’s grounds or parking areas.

If a guest has mail or packages delivered to the hotel without prior written agreement with the hotel, the mail and/or packages are received at their own responsibility and risk.

6.8 Force majeure

In the event of force majeure and force majeure-like situations, Guldsmeden Hotels reserves the right to cancel reservations without prior notice. Force majeure is considered to be extraordinary circumstances that are beyond the direct control of Guldsmeden Hotels. This includes, among others, fire, water damage, strike, but also circumstances such as natural disasters and war. The list is not exhaustive.

Contact Us

If you have a question about this Privacy Policy or our handling of your personal data, or if you no longer wish to receive marketing e-mails from Guldsmedenhotels.com, please Contact us on booking@guldsmedenhotels.com or follow the unsubscribe instructions included in each marketing email.

Complaints

You have the right to make a complaint at any time to Datatilsynet

Borgergade 28, 5. DK-1300 København K

+45 33 19 32 00

dt@datatilsynet.dk