FAQ – Lulu Guldsmeden

Yes, we do accommodate special decoration requests. Please send your request to the hotel reception well in advance of your arrival.

Yes, we offer bikes for rent. You can add them in advance as an add-on when booking online, or simply ask at the front desk when you check in.

Price:
– Regular bike: 20 EUR / night
– E-bike: 25 EUR / night
– Family E-bike: 35 EUR / night

The hotel doesn’t have a gym or spa on-site, but we partner with Holmes Place Health Club & Spa at Potsdamer Platz, just a 10-minute walk away. You can enjoy special access for €20 per day.

Sure. Here is the address:
(Guest name here)
c/o: Front Desk
Potsdamer Straße 67, 10785 Berlin

At Guldsmeden Hotels, we care deeply about the planet and therefore change towels and linens every three days – or sooner upon request. Help us reduce water and energy use by following this simple system:

– Towel on the rack: “I’ll use it again.”

– Towel on the floor: “Please replace.”

If you have special requests, just let the reception know – we’re happy to help.

Yes, extra beds and cribs are available upon request and in certain room types. Please contact the hotel prior to booking your stay. A baby cot can also be added as an add-on when booking directly on our website.

The baby cot is suitable for children up to 2 years old and costs 50 EUR per stay.

Yes! We are a dog-friendly hotel chain, and your dog is welcome for a fee of 15 EUR. Please add your dog to your reservation when you book at guldsmedenhotels.com.

Yes, gluten-free options are included in our Signature Breakfast Buffet.

When booking your stay at guldsmedenhotels.com, you have the option to choose a room including our Signature Organic Breakfast. If you prefer, you can also add breakfast during your stay. However, please note that the best price is available when adding breakfast to your reservation during the online booking process.

You are welcome to request a specific room number, but please note that we cannot guarantee it, as room assignments are subject to availability.

Yes, certainly! However, special requests are subject to availability. Please add your request in the comments box when finalizing your online booking at guldsmedenhotels.com

Yes, we offer free high-speed Wi-Fi throughout the hotel. Access is provided at check-in.

Yes, that can be arranged. The front desk will hold them for you until you are ready.

Guests must be 18 years or older to book a room. If you are not traveling with a parent or legal guardian, you must be at least 18. The hotel reserves the right to cancel the reservation if valid identification cannot be provided upon check-in.

Check-in is after 15:00. If you arrive early, we can hold your bags while you explore the house or take a stroll around the city (we’ll point you in the right direction) until your room is available.

It’s also possible to add early check-in from 12:00 as an add-on for 50 EUR, subject to availability.

Check-out is at 12:00. Late check-out can be added as an add-on for 50 EUR when booking online, subject to availability.

On the day of your departure, please stop by the reception to return your key cards and settle any outstanding payments,

Early check-in and late check-out can be added to your reservation during the booking process at guldsmedenhotels.com. Although subject to availability, we always do our utmost to accommodate your request.