Q: How do I get to the hotel?

By Public Transport: Train: Take the train from Copenhagen Airport to Copenhagen Central Station (København H). The trip takes about 13 minutes. From the Central Station, it’s only a 5-minute walk to Axel Guldsmeden. Metro: Take Metro M2 from Copenhagen Airport towards Vanløse. Get off at Kongens Nytorv Station and switch to Metro M3 (Cityring) towards Copenhagen Central Station. The journey takes approximately 20–25 minutes, and from there, it’s just a 5-minute walk to the hotel. By Taxi (Bolt): A Taxi ride from the airport to Axel Guldsmeden takes about 20–25 minutes, depending on traffic (Bolt is a taxi service exclusively using electric vehicles).

Q: Are our negotiated rates available year-round?

This depends on the type of agreement in place. Dynamic rate agreements are available throughout the entire year. Fixed-rate agreements may be subject to blackout dates.

Q: Do our corporate rates also apply to meeting and conference facilities?

Yes, corporate partners receive a 10% discount on all meeting room packages . At Guldsmeden Hotels, we offer inspiring spaces for meetings, events, workshops, and other gatherings, designed to combine comfort, atmosphere, and functionality. If you have any questions about our meetings spaces, events and more, please contact jonathan-b@guldsmedenhotels.com

Question 1

Where is the hotel located?

Accepted Answer

We are located in the heart of the vibrant Vesterbro neighborhood at Colbjørnsensgade 14, 1652 Copenhagen.

Question 2

How do I get to the hotel?

Accepted Answer

By Public Transport:

Train:

Take the train from Copenhagen Airport to Copenhagen Central Station (København H). The trip takes about 13 minutes. From the Central Station, it’s only a 5-minute walk to Axel Guldsmeden.

Metro:

Take Metro M2 from Copenhagen Airport towards Vanløse. Get off at Kongens Nytorv Station and switch to Metro M3 (Cityring) towards Copenhagen Central Station. The journey takes approximately 20–25 minutes, and from there, it’s just a 5-minute walk to the hotel.

By Taxi (Bolt):

A Taxi ride from the airport to Axel Guldsmeden takes about 20–25 minutes, depending on traffic (Bolt is a taxi service exclusively using electric vehicles).

Question 3

Where can I Park?

Accepted Answer

You can find street parking near the hotel, and there are also several parking garages within walking distance: Saga Parkeringshus (approximately 5 minutes away), DGI-Byens Parkeringshus (around 5 minutes), and Q-Park Vesterport (about a 10-minute walk).

Question 4

How do corporate bookings work?

Accepted Answer

Once we have received all your company details, we will set up your corporate agreement and provide you with a unique booking code for easy and direct online booking. Please use this code on our website in the “Booking Code” field when selecting your hotel and dates.

Question 5

Does a corporate agreement include group bookings?

Accepted Answer

Group bookings for more than 5 guests are handled separately upon request and are not included under the standard corporate agreement.

For group booking inquiries, please contact the relevant hotel team directly:

Copenhagen, Denmark: booking@guldsmedenhotels.com
Aarhus, Denmark: bellebooking@guldsmedenhotels.com
Bremen, Germany: sleep@johnandwill-hotel.com
Berlin, Germany: lulu@guldsmedenhotels.com

Our team will be happy to assist with availability, rates, and tailored arrangements for your group stay.

Question 6

How quickly can we get a corporate agreement in place?

Accepted Answer

We aim to get your corporate agreement up and running as quickly as possible – typically within 1-3 business days. Until then, our team is happy to assist with bookings directly via email, so you can start booking right away.

For inquries or questions please contact corporate@guldsmedenhotels.com

Question 7

How do payment and invoicing work?

Accepted Answer

Payment is made directly upon arrival at the hotel. All guests pay upon arrival. Prepayment is not available for individual bookings.

For questions about payment and invoicing please contact corporate@guldsmedenhotels.com

Question 8

Are our negotiated rates available year-round?

Accepted Answer

This depends on the type of agreement in place.

Dynamic rate agreements are available throughout the entire year.

Fixed-rate agreements may be subject to blackout dates.

Question 9

Do our corporate rates also apply to meeting and conference facilities?

Accepted Answer

Yes, corporate partners receive a 10% discount on all meeting room packages.

At Guldsmeden Hotels, we offer inspiring spaces for meetings, events, workshops, and other gatherings, designed to combine comfort, atmosphere, and functionality.

If you have any questions about our meetings spaces, events and more, please contact jonathan-b@guldsmedenhotels.com

Question 10

Do you work with both small businesses and large enterprises?

Accepted Answer

Yes, we work with businesses of all sizes – from small companies and startups to large enterprises and international organizations.

Question 11

When can I check-in?

Accepted Answer

Check-in is after 15:00. If you arrive early, we can hold your bags while you explore the house, or take a stroll around city (we’ll point you in the right direction) until your room is available.

Question 12

When do I check-out?

Accepted Answer

Check-out is at 12:00. Late check-out can be added as an add-on for 300 DKK when booking online, subject to availability.

On the day of your departure, please stop by the reception to return your key cards and settle any outstanding payments,

Question 13

Do you offer early check-in and late check-out?

Accepted Answer

Early check-in and late check-out can be added to your reservation during the booking process at guldsmedenhotels.com. Although subject to availability, we always do our utmost to accommodate your request.

Question 14

Can you store my bags before I check-in or after I check out?

Accepted Answer

Yes, that can be arranged. The front desk will hold them for you until you are ready.

Question 15

What is the minimum age required to check in?

Accepted Answer

Guests must be 18 years or older to book a room. If you are not traveling with a parent or legal guardian, you must be at least 18. The hotel reserves the right to cancel the reservation if valid identification cannot be provided upon check-in.

Question 16

How often will my room be cleaned?

Accepted Answer

At Guldsmeden Hotels, we care deeply about the planet and therefore change towels and linens every three days — or sooner upon request.

Help us reduce water and energy use by following this simple system:

– Towel on the rack: “I’ll use it again.”

– Towel on the floor: “Please replace.”

If you have special requests, just let the reception know — we’re happy to help.

Question 17

Can I rent a bike?

Accepted Answer

Yes, we offer bikes for rent. Ask at the front desk when you check in – the bikes are subject to availability.

Question 18

Does the hotel have a spa?

Accepted Answer

Yes we do! You’ll find a sauna, infrared sauna, cold tub, jacuzzi, a steam bath infused with soothing essential oils, and a serene relaxation area. Our spa is adorned with our exclusive line of organic spa and beauty products from iLoveEcoEssentials.

Question 19

Does the hotel have a gym?

Accepted Answer

Yes, we’ve got you covered! Our newly renovated gym is equipped with everything you need for a great workout, including a curved treadmill, dumbbells, and wall bars – ideal for both strength and cardio training.

Question 20

Can I have a package sent to the hotel prior to my arrival?

Accepted Answer

Sure. Here is the address:
(Guest name here)
c/o: Front Desk
Colbjørnsengade 14, 1652 Copenhagen.

Question 21

Can I request an extra bed or baby cot?

Accepted Answer

Yes, extra beds and cribs are available upon request and in certain room types. Please contact the hotel prior to booking your stay. A baby cot can also be added as an add-on when booking directly on our website.

The baby cot is suitable for children up to 2 years old and costs 300 DKK per stay.

Question 22

Are dogs allowed at the hotel?

Accepted Answer

Yes! We are a dog-friendly hotel chain, and your dog is welcome for a fee of 200 DKK / Night. Please add your dog to your reservation when you book at guldsmedenhotels.com.

Question 23

Do you offer gluten-free options at the Signature breakfast buffet?

Accepted Answer

Yes, gluten-free options are included in our Signature Breakfast Buffet.

Question 24

Is breakfast included in my reservation?

Accepted Answer

When booking your stay at guldsmedenhotels.com, you have the option to choose a room including our Signature Organic Breakfast. If you prefer, you can also add breakfast during your stay. However, please note that the best price is available when adding breakfast to your reservation during the online booking process.

Question 25

Can I request a specific room number?

Accepted Answer

You are welcome to request a specific room number, but please note that we cannot guarantee it, as room assignments are subject to availability.

Question 26

Can I book a room facing the courtyard?

Accepted Answer

All Double Room Balcony rooms face the courtyard.

If you have any special requests to other rooms, you’re very welcome to add them in the comments box when finalizing your booking at guldsmedenhotels.com – we’ll do our best to accommodate them, subject to availability.

Question 27

Can I request room decorations?

Accepted Answer

Yes, we can accommodate special decoration requests to some extent. Please note that we always strive to stay true to our sustainable values when doing so. Kindly send your request to the hotel reception ahead of your arrival, and we’ll do our best to meet it.

Question 28

Do you have WiFi?

Accepted Answer

Yes, we offer free high-speed Wi-Fi throughout the hotel. Access is provided at check-in.

Question 29

How do corporate bookings work?

Accepted Answer

Once we have received all your company details, we will set up your corporate agreement and provide you with a unique booking code for easy and direct online booking. Please use this code on our website in the “Booking Code” field when selecting your hotel and dates.

Question 30

Does a corporate agreement include group bookings?

Accepted Answer

Group bookings for more than 5 guests are handled separately upon request and are not included under the standard corporate agreement.

For group booking inquiries, please contact the relevant hotel team directly:

Copenhagen, Denmark: booking@guldsmedenhotels.com
Aarhus, Denmark: bellebooking@guldsmedenhotels.com
Bremen, Germany: sleep@johnandwill-hotel.com
Berlin, Germany: lulu@guldsmedenhotels.com

Our team will be happy to assist with availability, rates, and tailored arrangements for your group stay.

Question 31

What amenities are in the rooms?

Accepted Answer

All rooms are equipped with eco-certified shampoo, conditioner, body wash, and lotion from ILoveEcoEssentials, a flat-screen TV, Bluetooth radio with input, a hairdryer, and an in-room safe.

Question 32

Is Axel Guldsmeden Accessible?

Accepted Answer

Yes, our hotel is partially accessible for wheelchair users, we recommend contacting us beforehand, in order to be able to get an accessible room. NB: gym and spa are located on lower floor in building 2 and not easily accessible.

Question 33

Can I smoke in the room?

Accepted Answer

No. All rooms are completely non-smoking. If you light up or vape inside the hotel, we must charge a DKK 2.500 smoking fee to your card, plus taxes.

Question 34

How do corporate bookings work?

Accepted Answer

Once we have received all your company details, we will set up your corporate agreement and provide you with a unique booking code for easy and direct online booking. Please use this code on our website in the “Booking Code” field when selecting your hotel and dates.

Question 35

Does a corporate agreement include group bookings?

Accepted Answer

Group bookings for more than 5 guests are handled separately upon request and are not included under the standard corporate agreement.

For group booking inquiries, please contact the relevant hotel team directly:

Copenhagen, Denmark: booking@guldsmedenhotels.com
Aarhus, Denmark: bellebooking@guldsmedenhotels.com
Bremen, Germany: sleep@johnandwill-hotel.com
Berlin, Germany: lulu@guldsmedenhotels.com

Our team will be happy to assist with availability, rates, and tailored arrangements for your group stay.

Question 36

How quickly can we get a corporate agreement in place?

Accepted Answer

We aim to get your corporate agreement up and running as quickly as possible – typically within 1-3 business days. Until then, our team is happy to assist with bookings directly via email, so you can start booking right away.

For inquries or questions please contact corporate@guldsmedenhotels.com

Question 37

How do payment and invoicing work?

Accepted Answer

Payment is made directly upon arrival at the hotel. All guests pay upon arrival. Prepayment is not available for individual bookings.

For questions about payment and invoicing please contact corporate@guldsmedenhotels.com

Question 38

Are our negotiated rates available year-round?

Accepted Answer

This depends on the type of agreement in place.

Dynamic rate agreements are available throughout the entire year.

Fixed-rate agreements may be subject to blackout dates.

Question 39

Do our corporate rates also apply to meeting and conference facilities?

Accepted Answer

Yes, corporate partners receive a 10% discount on all meeting room packages.

At Guldsmeden Hotels, we offer inspiring spaces for meetings, events, workshops, and other gatherings, designed to combine comfort, atmosphere, and functionality.

If you have any questions about our meetings spaces, events and more, please contact jonathan-b@guldsmedenhotels.com

Question 40

Do you work with both small businesses and large enterprises?

Accepted Answer

Yes, we work with businesses of all sizes – from small companies and startups to large enterprises and international organizations.

Question 41

Do you offer flexible cancellation terms for business travel?

Accepted Answer

Yes, we offer flexible cancellation terms for business travel.

Corporate partners benefit from same-day cancellation until 12:00 PM, with enhanced agreements offering cancellation up to 6:00 PM on the day of arrival, depending on partnership level.

Question 42

Will we have a dedicated account manager or point of contact?

Accepted Answer

Yes, all corporate partners are assigned a dedicated point of contact to ensure smooth communication and support throughout the partnership.

Your dedicated contact will be Gabriella Kingelin Larsen or Oliver Lekven Tveskov.

For any inquiries, you are welcome to reach out directly at:
Corporate@guldsmedenhotels.com

Question 43

Can I change or cancel my reservation?

Accepted Answer

Our modification and cancellation terms vary per rate plan booked. Please check the reservation policies while you are making your reservation. These can be found during the booking process and in your reservation confirmation.

Question 44

When will my credit card be charged?

Accepted Answer

Reservations must be guaranteed with a credit card at the time of booking. Payment is taken upon check-in unless stated otherwise. If the booking is non-refundable, the full amount will be charged immediately after the reservation is completed.

Please check our payment policy and T&Cs when booking online

Question 45

How is my room guaranteed?

Accepted Answer

Reservations are guaranteed with a valid credit card at the time of booking. We’ll ask you to verify the payment details upon check-in.

Question 46

How do corporate bookings work?

Accepted Answer

Once we have received all your company details, we will set up your corporate agreement and provide you with a unique booking code for easy and direct online booking. Please use this code on our website in the “Booking Code” field when selecting your hotel and dates.

Question 47

Does a corporate agreement include group bookings?

Accepted Answer

Group bookings for more than 5 guests are handled separately upon request and are not included under the standard corporate agreement.

For group booking inquiries, please contact the relevant hotel team directly:

Copenhagen, Denmark: booking@guldsmedenhotels.com
Aarhus, Denmark: bellebooking@guldsmedenhotels.com
Bremen, Germany: sleep@johnandwill-hotel.com
Berlin, Germany: lulu@guldsmedenhotels.com

Our team will be happy to assist with availability, rates, and tailored arrangements for your group stay.

Question 48

How quickly can we get a corporate agreement in place?

Accepted Answer

We aim to get your corporate agreement up and running as quickly as possible – typically within 1-3 business days. Until then, our team is happy to assist with bookings directly via email, so you can start booking right away.

For inquries or questions please contact corporate@guldsmedenhotels.com

Question 49

How do payment and invoicing work?

Accepted Answer

Payment is made directly upon arrival at the hotel. All guests pay upon arrival. Prepayment is not available for individual bookings.

For questions about payment and invoicing please contact corporate@guldsmedenhotels.com

Question 50

Are our negotiated rates available year-round?

Accepted Answer

This depends on the type of agreement in place.

Dynamic rate agreements are available throughout the entire year.

Fixed-rate agreements may be subject to blackout dates.

Question 51

Do our corporate rates also apply to meeting and conference facilities?

Accepted Answer

Yes, corporate partners receive a 10% discount on all meeting room packages.

At Guldsmeden Hotels, we offer inspiring spaces for meetings, events, workshops, and other gatherings, designed to combine comfort, atmosphere, and functionality.

If you have any questions about our meetings spaces, events and more, please contact jonathan-b@guldsmedenhotels.com

Question 52

Do you work with both small businesses and large enterprises?

Accepted Answer

Yes, we work with businesses of all sizes – from small companies and startups to large enterprises and international organizations.

Question 53

Do you offer flexible cancellation terms for business travel?

Accepted Answer

Yes, we offer flexible cancellation terms for business travel.

Corporate partners benefit from same-day cancellation until 12:00 PM, with enhanced agreements offering cancellation up to 6:00 PM on the day of arrival, depending on partnership level.

Question 54

Will we have a dedicated account manager or point of contact?

Accepted Answer

Yes, all corporate partners are assigned a dedicated point of contact to ensure smooth communication and support throughout the partnership.

Your dedicated contact will be Gabriella Kingelin Larsen or Oliver Lekven Tveskov.

For any inquiries, you are welcome to reach out directly at:
Corporate@guldsmedenhotels.com

Question 55

Can I order room service?

Accepted Answer

Room service is not available, but you’re very welcome to dine in our on-site restaurant.

Question 56

Can I rent venues or meeting space?

Accepted Answer

Yes, we offer our spaces for private events, meetings, and more.
You can explore our available venues and submit a booking request through the links below:

Conference and Meeting Rooms

Events and Celebrations

We look forward to helping you plan your event!

Question 57

What are the food and drink options?

Accepted Answer

Yes, at Axel Guldsmeden we have Café du Nord – a cozy, organic dining spot that offers a journey through global flavors.

Every dish is crafted using organic, fairtrade ingredients, with a strong focus on quality and sustainability. You can also enjoy a selection of tasty, handcrafted drinks.

See Menu

Book table

Question 58

How do corporate bookings work?

Accepted Answer

Once we have received all your company details, we will set up your corporate agreement and provide you with a unique booking code for easy and direct online booking. Please use this code on our website in the “Booking Code” field when selecting your hotel and dates.

Question 59

Does a corporate agreement include group bookings?

Accepted Answer

Group bookings for more than 5 guests are handled separately upon request and are not included under the standard corporate agreement.

For group booking inquiries, please contact the relevant hotel team directly:

Copenhagen, Denmark: booking@guldsmedenhotels.com
Aarhus, Denmark: bellebooking@guldsmedenhotels.com
Bremen, Germany: sleep@johnandwill-hotel.com
Berlin, Germany: lulu@guldsmedenhotels.com

Our team will be happy to assist with availability, rates, and tailored arrangements for your group stay.

Question 60

How quickly can we get a corporate agreement in place?

Accepted Answer

We aim to get your corporate agreement up and running as quickly as possible – typically within 1-3 business days. Until then, our team is happy to assist with bookings directly via email, so you can start booking right away.

For inquries or questions please contact corporate@guldsmedenhotels.com

Question 61

How do payment and invoicing work?

Accepted Answer

Payment is made directly upon arrival at the hotel. All guests pay upon arrival. Prepayment is not available for individual bookings.

For questions about payment and invoicing please contact corporate@guldsmedenhotels.com

Question 62

Are our negotiated rates available year-round?

Accepted Answer

This depends on the type of agreement in place.

Dynamic rate agreements are available throughout the entire year.

Fixed-rate agreements may be subject to blackout dates.

Question 63

Do our corporate rates also apply to meeting and conference facilities?

Accepted Answer

Yes, corporate partners receive a 10% discount on all meeting room packages.

At Guldsmeden Hotels, we offer inspiring spaces for meetings, events, workshops, and other gatherings, designed to combine comfort, atmosphere, and functionality.

If you have any questions about our meetings spaces, events and more, please contact jonathan-b@guldsmedenhotels.com

Question 64

Do you work with both small businesses and large enterprises?

Accepted Answer

Yes, we work with businesses of all sizes – from small companies and startups to large enterprises and international organizations.

FAQ – Axel Guldsmeden

Location

Where is the hotel located?

How do I get to the hotel?

Where can I Park?

How do corporate bookings work?

Does a corporate agreement include group bookings?

How quickly can we get a corporate agreement in place?

How do payment and invoicing work?

Are our negotiated rates available year-round?

Do our corporate rates also apply to meeting and conference facilities?

Do you work with both small businesses and large enterprises?

Your Stay

When can I check-in?

When do I check-out?

Do you offer early check-in and late check-out?

Can you store my bags before I check-in or after I check out?

What is the minimum age required to check in?

How often will my room be cleaned?

Can I rent a bike?

Does the hotel have a spa?

Does the hotel have a gym?

Can I have a package sent to the hotel prior to my arrival?

Can I request an extra bed or baby cot?

Are dogs allowed at the hotel?

Do you offer gluten-free options at the Signature breakfast buffet?

Is breakfast included in my reservation?

Can I request a specific room number?

Can I book a room facing the courtyard?

Can I request room decorations?

Do you have WiFi?

How do corporate bookings work?

Does a corporate agreement include group bookings?

Rooms

What amenities are in the rooms?

Is Axel Guldsmeden Accessible?

Can I smoke in the room?

How do corporate bookings work?

Does a corporate agreement include group bookings?

How quickly can we get a corporate agreement in place?

How do payment and invoicing work?

Are our negotiated rates available year-round?

Do our corporate rates also apply to meeting and conference facilities?

Do you work with both small businesses and large enterprises?

Do you offer flexible cancellation terms for business travel?

Will we have a dedicated account manager or point of contact?

Reservation, Modification & Cancellation

Can I change or cancel my reservation?

When will my credit card be charged?

How is my room guaranteed?

How do corporate bookings work?

Does a corporate agreement include group bookings?

How quickly can we get a corporate agreement in place?

How do payment and invoicing work?

Are our negotiated rates available year-round?

Do our corporate rates also apply to meeting and conference facilities?

Do you work with both small businesses and large enterprises?

Do you offer flexible cancellation terms for business travel?

Will we have a dedicated account manager or point of contact?

Eat, Drink, Venues

Can I order room service?

Can I rent venues or meeting space?

What are the food and drink options?

How do corporate bookings work?

Does a corporate agreement include group bookings?

How quickly can we get a corporate agreement in place?

How do payment and invoicing work?

Are our negotiated rates available year-round?

Do our corporate rates also apply to meeting and conference facilities?

Do you work with both small businesses and large enterprises?

Do you offer flexible cancellation terms for business travel?

Will we have a dedicated account manager or point of contact?

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